With our estimating software business now in its third decade, our owners have grown our company based on two basic, but not always prescribed to, tenets: designing software that is easy to learn and use, and bolstering that software with reliable customer support. Because of this mantra, as of this writing, FastEST, Inc. has over 4,000 systems deployed across North America. This includes a combination of our FastPIPE®, FastDUCT®, and FastWRAPTM programs.
It seems like a simple concept, but invariably, we hear stories from our customers about lackluster technical support from their other software vendors. Many times, this is one of the main reasons they switch to a FastEST estimating system from a competing program. A fairly new customer of ours recently converted to FastPIPE® and FastDUCT® from another mechanical estimating system after, unbelievably, that software vendor told them to stop contacting them so much.
Customer referrals and former users (that is, an estimator who has moved on from one company to another) are two of our largest sources of new customer companies. And time and time again, our unmatched customer service is consistently mentioned as one of the core reasons they recommend our software. “FastEST’s customer service is absolutely unbeatable,” says Mark Nelson, of Calvert Mechanical Solutions.
Another concrete illustration of our program’s dependability relates to our customer support staff. We currently have six employees that assist with customer support and online training. One of our direct competitors has a support staff with approximately three times the number of associates. And even then, we’ve heard from customers that have utilized both ours and that competitors’ programs, FastEST always either picks up the phone immediately, or is much quicker to call back than the other vendor.
With FastEST’s easy-to-learn program design and interface, our programmer likes to describe it as “the best customer support you will seldom need.” That said, included with purchase (for the first year) or with the lease of our programs is unlimited customer support and online training for any and all users at a customer company. It’s one of the ways we stand behind our software products, and it’s one of the main reasons we feel we’ve developed a large, loyal customer base since our inception in the mid-1990s.
Kyle Holmes, of The Brandt Companies, says, “FastEST has the best support I’ve ever received on a software program.” Let us prove that to you, as well as help you improve your estimating process with our easy and accurate mechanical estimating software. Contact us today to find out more, and to schedule a free online demonstration.
